Deleting your data

You can ask us to delete the personal data we hold about you at any time. This includes messages you have sent us on WhatsApp, Instagram or our Facebook Page, the profile details those platforms passed to us, and your contact details.

How to ask

1. Email hello@shipdubai.co.uk with the subject "Delete my data", message us on WhatsApp +971 58 588 6163, or send us a message on Instagram or our Facebook Page.
2. Tell us how you contacted us, so we can find your records: the email address or phone number you used, or your Instagram username, or the name on your Facebook account if you messaged our Page.
3. If we cannot be sure the request comes from you, we may ask you to confirm it from the account or number you used with us.

What happens next

• We confirm we have your request and complete it within one month.
• We delete or anonymise your messages, voice notes, photos, videos, transcripts and profile details. We also delete your contact details, except where they appear on an order we must keep (below).
• If you have booked a shipment with us, we have to keep the order, invoice and payment record for six years after the shipment, for tax and customs purposes. We keep only what the law requires and delete the rest.
• Technical copies of incoming messages are deleted automatically within 30 days, and backup copies expire on their normal cycle.
• We tell you when it is done.

Instagram and Facebook

Deleting your data with us does not delete your conversation on Instagram or Facebook themselves, which Meta holds under its own policies. You can delete a conversation in the Instagram or Messenger app.

More about how we use your data is in our privacy policy.